RIICOM201D Communicate in the workplace
Learning outcomes include the ability to:
- identify communication strategies and systems
- communicate effectively utilising necessary equipment and approved protocols
- interpret non-verbal communications such as flags, lights, signage, bells and whistles
- identify and report system faults
This unit is appropriate for those working in operational roles.
This product contains the following:
1. Assessor Guide:
This Assessor Guide provides a framework for an assessor to manage the specific competency-based assessment for this unit. It combines the operational (workplace) context with the Industry standard to provide a comprehensive assessment tool to ensure that Candidates have the opportunity to demonstrate their competency.
The assessor should conduct the assessment within the boundaries of the Assessor Guide to ensure all of the Unit’s requirements are met, but the Assessor Guide also allows assessors to customise or add specific information at the back of the guide.
2.Candidate Guide:
The Candidate Guide provides guidance for candidates in relation to their rights and responsibilities, an overview of the assessment methods to be undertaken and the full set of questions and templates to be completed.